Privacybeleid

Dirtbike Brothers values the privacy of its customers and the visitors of its website. That is why we are very diligent with the data we collect from our customers.

This policy is applicable to all visitors of the website of Dirtbike Brothers and all customers who purchase our products through our website.

Identity

Dirtbike Brothers, having its registered address at De Vlonder 219 H, 5427 DG Boekel (CoC-number: 82724636) (VAT number: NL003719142B70) collects and maintains all personal data that will be given through the website and is therefore responsible for secure storage of this personal data based on the applicable law and regulations in relation to the protection of personal data.

Dirtbike Brothers collects personal data among other things when customers create a new account on its website, customers place an order or subscribe for the Dirtbike Brothers newsletter. The personal information is needed to process orders and send the orders to our customers. Dirtbike Brothers will determine which data needs to be processed, for what means and for how long Dirtbike Brothers will store this data.

Personal information that will be processed by Dirtbike Brothers

Dirtbike Brothers needs, as mentioned above, your personal data because of the contractual agreements that will be entered between us if you place an order through our website. We need your personal information at least when:

  • You place an order;
  • We deliver an order;
  • Returning an order or changing a delivered item for another one;
  • When you get in contact with our Customer Care Employees.

Besides all this, we can use your data if we have a legitimate interest. This means we can use your date to provide our best and personal service to our customers. We will consider ourselves to have a legitimate interest when:

  • You get in touch with our Customer Care Employees;
  • If we ask you to give us your review on our service or if we send ask you to participate in a customer satisfaction query;
  • When you visit our website;
  • Accountmanagement;
  • When we send out our newsletters;
  • To inform you about our outlet sales or promotions;
  • For the use on our social media channels.

There might also be a legal obligation for us to use your data. I.e., if we suspect any form of fraud. In some cases, you have given us permission to use your personal data, i.e., when you enlist for our newsletter. Off course we will keep track on your wishes regarding this matter.

Who has access to your personal data?

We will only provide your data to third parties if this is necessary to complete our service. Third parties can be: postal services, suppliers, partners in payment solutions, IT-service companies and or companies that will collect reviews from our customers on our behalf.

We will never sell your data to other companies or organizations.

Retention period

We will save and use your data only for the time that is strictly needed. After this period, we will delete all data that we have collected from your or we will same them anonymously. After this period, we will only use your date within our company for analyses and reporting matters.

We use certain periods of time, whereafter we will delete your data from our systems:

  • Customer accounts which have not been used for over a year will be deleted after 7 years. After this period, the data will be made anonymous and possibly used for internal affairs;
  • The Dutch Tax Office requires us to store our administration over a period of 7 years. During this period of time we will store invoicing-, payment- and order information. After this period of time we will only use anonymized data for internal affairs;
  • If you have enlisted to our newsletter or gave us permission to send you personalized messages, we will save this permission for five years. If you decide to unsubscribe to Dirtbike Brothers, we will save this request for five years;
  • Data that we use to prevent fraud will be saved for as long as needed.

Management of personal data

The visitor/customer always is in charge of his own personal data.

Most of the things you can easily check or correct in “your account” on our website. Off course we are happy to help you if needed. You can reach us through info@dirtbikebrothers.mx.

How we keep your date safe

Dirtbike Brothers takes securing your date very seriously and will take appropriate action to prevent the misuse, loss, unauthorized access, unwanted publication and unwanted changes. If you think that your data is not secured properly or if you have leads on the misuse of your personal data, please contact our Customer Care Employees as soon as possible.